Mobile marketing is perfect for keeping your current customers, however, it can be considered spam when used to try to attract new ones. Of course, you know that it is much more cost efficient to retain customers than try to get new ones. Read the following article and you will find more advice as important as this.
Allow your subscribers the option to opt-out of receiving your texts. The format of your messages should automatically include an “opt-out” set of instructions or sentence. You need to use words that get the message across that they can get out of your messages. This includes words like “UNSUBSCRIBE” and “STOP.”
Stay away from flashy design. If you want to add music to your webpage, that is fine, but you should not send messages that have music or flashy images attached to them. People like simple messages, and if yours starts blasting music at them or brightly flashing, they will immediately hit delete and ignore you.
Test your program before you start it. Customers do not like broken links, or dead images. Have your business, family, or even a few customers test your messages before you start sending them en masse to your market. Get their feedback to perfect whatever might go wrong, and your customers will thank you for it.
Know exactly what you want to offer your customers before you start out. Mobile marketing encompasses everything from simple text messaging to instant mobile coupons. Planning ahead on what you are going to offer them can make the actual implementation much easier than if you were indecisive in the long run.
Your natural inclination may be to send out unsolicited messages with your new mobile marketing campaign, but spamming people is never the way to go in any campaign. It is a huge turn-off and can possibly leave a permanent stain on your reputation and cause you to lose regular customers.
When sending out a reminder message in mobile marketing, you should always wait around two or three hours before the event of which you’re reminding people. Sending out those reminders day in advance instead is simply going to cause people to forget about them. Your efforts will be wasted here.
Making a QR code for your mobile marketing campaign is very easy to do. There are free resources online where you can generate a QR code which enables tracking functions, so you can see where your customers are coming from with the code. That way you know which ad resources the customer got the code from and decide which are effective and which are not.
To increase your conversions, choose call-to-actions that are strategically optimized for the mobile experience. Traditional call-to-actions, like driving visitors to web forms and non-optimized pages can be very clunky in a mobile environment. Instead, try utilizing call-to-actions that befit the smaller screen like click-to-call or simply booking an appointment time.
Make sure your mobile marketing has a clear path to unsubscribing. There are legal ramifications to not having an apparent opt-out on every single piece of mobile and digital marketing, so develop your opt-out system at the same time that you are developing your subscription system. Each system handles this differently, but opt-outs can be done by clicking a hyperlink or by texting a word like ‘unsubscribe’ to a mobile short code.
Find a way to get your customer’s phone number. Ask them to sign up for a member’s club or simply give them a sheet to fill in when they buy something at your store. Make them understand that you will be sending them messages about products and discounts in the future.
Remember the call to action. All of your mobile marketing efforts must contain some idea of what you want your prospect to do next. Every communication you have with a customer or prospective customer must have a purpose, so make sure you always keep that in mind. You want them to buy your products, after all.
Make sure you mention your mobile marketing campaign in your other marketing efforts. You could have a link on your website where people can sign up for it, or mention it on your Facebook or Twitter page. If people know about your mobile marketing campaign, they will be more likely to sign up for it.
Consider purchasing dedicated short codes rather than sharing codes. It can be expensive, up to 2k, but they will be yours. Eventually, people will make the connection between your company and your short code. It is a tiny price to pay and you won’t need to worry about legal problems as well. If the company that shares the code takes advantage of the system, then you can be held responsible too.
A directionless mobile marketing effort is doomed to failure. Know exactly what it is you want to achieve by using mobile marketing. Do you want to retain a loyal group of customers, or are you looking to expand and reach a new audience?
When sending out messages for mobile marketing, let your customers know that you are sending out messages for a special mobile marketing promotion. You might have to create your own excitement about it by generating flyers and submitting press releases. It does not matter how you get the word out as long as it gets out.
Keep it brief! The messages that you include in your mobile marketing campaign should be short, urgent and clear! If you include a bunch of filler in them, the reader is not going to take the time to read through it. They will not find out what you are offering them. It will be a waste of your time!
To wrap it up, there was plenty of key information regarding mobile marketing, as promised at the beginning of this article. Definitely give some of the suggestions mentioned consideration and you will find that you have the tools to either, greatly expand your current marketing operation or solidify your current one.
